Darent Valley Hospital - DGT - Quality Strategy

Delivering the Quality Strategy

Patient and Staff Engagement: Patient and Public Experience and Engagement Strategy 2019-2022 How will we engage people? Working with our patients and partners, we have developed a Patient Engagement Strategy with the principles of working at an individual, service and organisational level to deliver our patient experience priorities. We will create the best possible patient experience at the individual, service and organisational level by: • Listening carefully and responding effectively to our patients • Being proactive in including and managing expectations • Providing personalising care • Getting the basics right We want to offer care the is compassionate, personal, safe and respectful to all our patients and their loved ones. Our aspiration is towork with patients to provide the best possible experience. We believe that only by working with our patients will the best possible care and experience be achieved. Our vision Individuals and communities will be provided with balanced and objective information to assist them in understanding problems, alternatives, opportunities, solutions. • Feedback will be obtained and acted upon for frequent issues, e.g. asking patients views on a range of options for change • Patients will have their concerns and aspirations consistently understood and considered • Patients and communities will work in parnership with the Trust in each aspect of the decisions offered What will this mean for patients?

• We have a current Patient Engagement Strategy that expires in 2019 and needs to be 'modernised' for current healthcare transformation • We support staff who work at Darent Valley Hospital, Queen Mary's Hospital, Elm court and outreach sites to empower patients to give feedback on current pathways of care • We have conducted two formal patient experience events in 2019 in order to proactively redesign our thinking of patient engagement • Patient experience and engagement is also a theme for change in the 2019/2020 Quality Accounts that will be published on the Trust website in July 2019 • We have ongoing ability to capture positive and negative themes in feedback via a range of methods • Staff will be following the requirements of NHS Long Term Plan (2019): √ People will get more control over their own health and more personalised care √ People-centred care will be key, ideally digitally enabled when applicable √ People will be empowered and their experience of health and care will be transformed What does this mean to staff? Our current position • We will present the agreed strategy to the Patient Experience Committee and Trust Board by September 2019 • We will widely publish the new Patient and Experience and Engagement Strategy, starting in Autmn 2019 • We will ensure all staff are made aware of the new strategy by Trust wide Commmunications and staff induction/ trainingevents for 2019/2020 • We will collect data on patient experience and engagement and present our tindings monthly via Quality and Safety Committee, in the Director of Nursing's Quality report to begin in Autmn 2019 • We will conduct at least 5 patient experience/ engagment events between 2019-2022 How will measure success?

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Trust Strategy Summary