Dartford and Gravesham NHS Trust Strategy 2020-2025

Journey to outstanding

Ensuring that patients receive outstanding clinical care, are kept free from harm and are treated with thoughtfulness, skill and respect.

Outcomes

Through working with our partners, patients will only access our hospital for acute care and we will support them back to their ‘best bed’, i.e. the one that they call “home”, as soon as possible.

Our patients will have confidence and trust in the effectiveness and safety of the care they receive in our hospital comparable to, or better than, any elsewhere.

The care and services we provide will be of the best possible quality, based in evidence and supported with appropriate resources.

Our patients will feel respected and will experience kindness and compassion, every time.

Measures • Proportion of clinical incidents that cause harm to under 5% • Mortality score to be at national average • LOS overall, for elective and non-elective care, to benchmark at national average • GIRFT with top 3 priorities addressed for 50% of GIRFT programmes • Recruitment of patients or colleagues into research projects with 10% more recruits based on 2019-2020 data • Ensuring the voice of our patients is used to drive to our learning and design of services

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Trust Strategy Summary