Darent Valley Hospital - DGT - Quality Strategy

Delivering the Quality Strategy

Patient and Staff Engagement: What do our quality priorities mean to you? We have engaged with our staff to understand what the quality priorities mean to both them and the care they provide to our patients.

Effective care

• Training on patient centred care • Improve communication between departments • Improve communication between staff roles and grades • Review and consolidate nursing documentation • Improve discharge lounge processes to release nurses time • Introduce 7 day services across the Trust • Auditing working practices and policies against latest guidance • Review service need and demand • Take part in local and national audits • Work in partnership with centres of excellence • Undertake more simulation based education • Use simulation training to look at latent threats and team management • Culture of all-year training as a priority • Active engagement with education • Introduce ergonomists to identify latent threats, offer solutions in the design of systems and processes and design threats out A culture of excellence

Positive patient experience

• Continuously monitoring patient feedback • Use feedback to improve care • Create a safe space for difficult/confidential conversations • Accessible Parkinson’s service • Reduce time patients wait in Outpatients for their appointments • Friends and family test on iPads to obtain feedback more quickly • Improve pain management • Develop patient experience training including

family centred care, communication, empathetic and compassionate care

Harm-free care

• Training on enabling professionalism • Harm free care training to include human factors, understanding systems and processes • Tailor harm free care training for different patient groups / care needs • Staff to keep up to date with guidance and practices change in line • Zero tolerance to pressure ulcers, focus on prevention and management • Team building to reduce harm level

/ put safeguards in place • Review dementia service

Reduce mortality

• Supporting patients in their homes to avoid hospital admissions • Development of a deteriorating patient programme to include training on NEWS and

PEWS and emphasise escalation • Increase ALERT/HDU training

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Trust Strategy Summary